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Our visto to Cuenca was amazing and part of the amazing experience was our stay at the Hotel el Conquistador. The location was perfect we were within walking distance of the center. The room was ample, clean and just what we needed. I felt just like I was in the USA. The service was top notch, anything we needed was available. From the complimentary pick up from the airport to our departure, I had not a bad moment. And last but not least, the staff, the people running,working there is what made the entire experience 100%. They were courteous and went above and beyond! I will highly recommend this hotel! The only tiny thing, was the mattresses were a bit firm in our suite.