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Best Western Plus Castlerock Inn & Suites is a very nice place to stay and the staff are very friendly. The hotel is very clean and quiet. The Inn & Suites have been updated and have a very upscale feeling. Thank you! I needed to go home a day early and they told me I could cancel my second night stay without any problem. I didn't realize it needed to be done through Kayak. Although I appreciated being able to cool the room down quickly the Air Conditioning fan blower was very loud.
It was amazing the beds are so comfortable and the breakfast was so good and the staff are so nice I would recommend it
Friendly, helpful, delightful staff. Nice warm breakfast, clean comfortable rooms. Stay here!
Fabulous, friendly and accommodating staff; great location; luxurious yet FUN accommodations ; GREAT art work on display !
It's a really interesting hotel with lots of little touches that made the stay enjoyable. Location is an easy and beautiful walk to the south entrance of the Crystal Bridges Museum. We enjoyed our dinner at the hotel restaurant, the Hive.
Room was smaller, more cramped then typical room in this price range.
Exceeded my expectation in every way.
Hotel was kept clean, staff was very plesant and most interacted with us on a semi-personal / business level which made us feel more welcome. I hear the coffee was super, but don't drink coffee so cannot attest to that first hand. The price via Kayak was a deal however I would not stay here again if my trip was more than one night as the mattress was horrible. The bedding has a lot to be desired - all the people I talked to in our group said pretty much the same thing; uncomfortable, made the neck and back hurt. I do NOT have neck or back issues but did when I left after staying 4 nights.
Friendly staff, good public spaces, great coffee. Too much furniture for two people to move around, undependable hot water. Location isn't horribly inconvenient but nothing is walkable and it,s ugly.
Comfortable Charged for breakfast
Hotel was very modern. The staff was extremely nice they went above and beyond, and the price was very reasonable