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Staff was friendly, room was large and nice. Bed was a bit stiff for me.
I liked that the bed was softer than the last two other hotels I stayed at. The swimming pool was nice, too. The staff was friendly and helpful. I was expecting the bedding to be changed each day but it wasn't, nor was the bed properly made. The main building was colder than was comfortable for me as I did spend some time in the lobby.
Best Western Plus Castlerock Inn & Suites is a very nice place to stay and the staff are very friendly. The hotel is very clean and quiet. The Inn & Suites have been updated and have a very upscale feeling. Thank you! I needed to go home a day early and they told me I could cancel my second night stay without any problem. I didn't realize it needed to be done through Kayak. Although I appreciated being able to cool the room down quickly the Air Conditioning fan blower was very loud.
We walked in and were greeted with a smile and friendly staff member. The whole weekend stay was wonderful. I am looking forward to coming back.
great staff poor lighting in bathroom
Room was smaller, more cramped then typical room in this price range.
Location. Cleanliness. And staff were friendly and approachable Bed was hard as a rock and the ac unit in my room would randomly set itself to 80 and id wake up sweating
The room was very clean The bed was comfortable. The room was very clean
It's a really interesting hotel with lots of little touches that made the stay enjoyable. Location is an easy and beautiful walk to the south entrance of the Crystal Bridges Museum. We enjoyed our dinner at the hotel restaurant, the Hive.
Fabulous, friendly and accommodating staff; great location; luxurious yet FUN accommodations ; GREAT art work on display !
Hotel was very modern. The staff was extremely nice they went above and beyond, and the price was very reasonable
Comfortable Charged for breakfast
Friendly staff, good public spaces, great coffee. Too much furniture for two people to move around, undependable hot water. Location isn't horribly inconvenient but nothing is walkable and it,s ugly.