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The hotel has it all - courteous, friendly staff; clean, comfortable rooms; full, hot breakfast. We didn't make it to the pool, hot tub or fitness center, but I'm sure it would have just as welcoming as the rest of the hotel.
Best Western Plus Castlerock Inn & Suites is a very nice place to stay and the staff are very friendly. The hotel is very clean and quiet. The Inn & Suites have been updated and have a very upscale feeling. Thank you! I needed to go home a day early and they told me I could cancel my second night stay without any problem. I didn't realize it needed to be done through Kayak. Although I appreciated being able to cool the room down quickly the Air Conditioning fan blower was very loud.
great staff poor lighting in bathroom
Very clean, quiet and not far from Crystal Bridges. I would recommend this hotel.
Friendly, helpful, delightful staff. Nice warm breakfast, clean comfortable rooms. Stay here!
We walked in and were greeted with a smile and friendly staff member. The whole weekend stay was wonderful. I am looking forward to coming back.
It was amazing the beds are so comfortable and the breakfast was so good and the staff are so nice I would recommend it
We stayed for 3 days. Two adults/two children. Very nice hotel. Rooms were up-to-date and spacious. Our room was very clean - nothing out of place. Cleaning staff were very responsive. Breakfast staff were very professional and selection was good. No complaints about the bed or pillows either. Pool was too chilly to enjoy - even for kids.
Asked for a 12 o'clock check out and was denied
Convenience with supporting staff!
nice large room and good breakfast. Friendly staff noisy children
It's a really interesting hotel with lots of little touches that made the stay enjoyable. Location is an easy and beautiful walk to the south entrance of the Crystal Bridges Museum. We enjoyed our dinner at the hotel restaurant, the Hive.
Fabulous, friendly and accommodating staff; great location; luxurious yet FUN accommodations ; GREAT art work on display !
Friendly staff, good public spaces, great coffee. Too much furniture for two people to move around, undependable hot water. Location isn't horribly inconvenient but nothing is walkable and it,s ugly.
Hotel was very modern. The staff was extremely nice they went above and beyond, and the price was very reasonable
Comfortable Charged for breakfast
The room was very clean The bed was comfortable. The room was very clean
Hotel was kept clean, staff was very plesant and most interacted with us on a semi-personal / business level which made us feel more welcome. I hear the coffee was super, but don't drink coffee so cannot attest to that first hand. The price via Kayak was a deal however I would not stay here again if my trip was more than one night as the mattress was horrible. The bedding has a lot to be desired - all the people I talked to in our group said pretty much the same thing; uncomfortable, made the neck and back hurt. I do NOT have neck or back issues but did when I left after staying 4 nights.
Location. Cleanliness. And staff were friendly and approachable Bed was hard as a rock and the ac unit in my room would randomly set itself to 80 and id wake up sweating
Room was smaller, more cramped then typical room in this price range.
Clean and reasonable
Exceeded my expectation in every way.