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The staff are always smiling and very helpful from the front desk to the cleaners. I got to check in at 9am although it was supposed to be at 3pm. They upgraded my room without telling me so I got a surprised when I saw my room! The breakfast spread wasn't that exciting. Tasted pretty nice good but not much choices. Costs SGD20 and it wasn't included in the hotel rate.
Location Breakfast Buffet Inflexible shuttle schedule
Cleanliness, location. Room sound proof needs improvement.
everything is very good, only diff to find fr bandar. signboard very few more road indicate board
Location & weather The accounts / billing system was below par. My company made advance payment of my stay through wire transfer on 22 Oct, however their system could not recognize that till 30th Oct.
The rooms were very lavish and extravagant, staff were friendly, mocktails were tasty! It was almost like being in a 'hotel theme park' for a couple of nights - gawking at the gold plated lobby and enormous pool. Having to pay extra for use of hotels facilities eg. 35 Brunei dollars to pay a game of squash for 1hr seemed a bit excessive seeing as we had already paid so much for the room. Also because the hotel was so big it was quite a walk to get anywhere!
Location and interior design
The room was comfortable and attractively decorated. The staff was great--I cut my head while walking in town and when I got back to the hotel they helped me a lot, way more than anyone could expect. I really appreciated that. The food was good too.