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Cleanliness, location. Room sound proof needs improvement.
Location Breakfast Buffet Inflexible shuttle schedule
The staff are always smiling and very helpful from the front desk to the cleaners. I got to check in at 9am although it was supposed to be at 3pm. They upgraded my room without telling me so I got a surprised when I saw my room! The breakfast spread wasn't that exciting. Tasted pretty nice good but not much choices. Costs SGD20 and it wasn't included in the hotel rate.
The rooms were very lavish and extravagant, staff were friendly, mocktails were tasty! It was almost like being in a 'hotel theme park' for a couple of nights - gawking at the gold plated lobby and enormous pool. Having to pay extra for use of hotels facilities eg. 35 Brunei dollars to pay a game of squash for 1hr seemed a bit excessive seeing as we had already paid so much for the room. Also because the hotel was so big it was quite a walk to get anywhere!
It was comfortable and ok. other than the lobby, nothing much to scream about. The smell in the hotel rooms were slightly pungent, but you get used to it after a while.
The whole place was wonderful for us, close enough to the airport, friendly extra helpful service from all staff. Room clean, beautiful and relaxing. The whole complex was inviting and friendly. Most beautiful outside areas! Just the best most relaxing place we could have stayed at on our way home.
everything is very good, only diff to find fr bandar. signboard very few more road indicate board
Location & weather The accounts / billing system was below par. My company made advance payment of my stay through wire transfer on 22 Oct, however their system could not recognize that till 30th Oct.
Guter Hotelservice ist der Bring- und Abholservice im hoteleigenen Kleinbus. Das Hotel liegt rund 5 km vom Zentrum entfernt. Das Taxi kostet rund 15 Bruneidollar. Der Hotelservice nur 5 Dollar. Toller Service. Ebenso toll der Wäscheservice - schnell und im Vergleich mit anderen Hotels günstiger.