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Excellent service and good rooms
- The neighbourhood is great. 5mins walk from metro, many great restaurants at walking distance in a beautiful scenario. - Check-in/out was fast and straightforward - All the areas are very clean and spacious - Hotel is quiet during the night, Windows are big, clean and provide good insulation - Staff very helpful and polite - Some rooms have small kitchens with a lot of equipment. - Bathroom is also good, but i missed an air extractor. - Breakfast is abundant, and with impressive variety, but IMO it could improve in quality. It is served by a restaurant that is not part of the hotel, so the staff is separate and not as good as the hotel staff.
Die Zimmer waren sehr schön und groß genug. Wir waren leider im Winter da und es war oft sehr kalt in den Räumen.
Sehr gut ohne Einschraenkung.Auch die lage im Stadtteil Providencia ist bestens.
Das Hotel hat eine gute Lage um Stadtbesichtigungen vorzunehmen.Recht nahe zur nächsten Metrostation und im Umfeld befinden sich einige kleinere Restaurants, sofern man das Restaurant im Hotel selbst nicht vorzieht. Der Pool ist sehr klein und eher als "Spucknapf" zu bezeichnen
Location and facilities No aircon
After arriving from a long flight, I was delighted to find a very lovely room, with a very comfortable bed. Best of all, there is a supermarket located on the first floor of the building, so I was able to make great use of the kitchen. The furnishings were great, the staff was great, service personalized, and I felt like I had my own apartment half way around the world! I will recommend this hotel to all of my friends.
The correspondence and help I received from Nicholas was the best customer service I had received while being away on holiday. The images on the web site make the apartment look a lot bigger than what it actually is.