Staff were friendly and courteous. The hold hotel, though old but had a renovation I believe, is in a great location with in the main city centre. The concierge staff, receptionists and business centre staffs were great in service and accommodating your requests at no delay.
The service at the main restaurant could be improved. the staffs were not anticipating the guests requirements and instead had to wait long to grab theri attention during my breakfast. Had to wait long for some one to offer tea/coffee though the restaurant was not busy. Employing some new energetic staff would be the best remedy as most of the existing ones were like with no aggression and "I know my job" attitude..