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Hotel grounds were beautiful. Pools were nice. Staff was friendly and courteous. Rooms were clean and modern. One feature we really loved - tiny floor lights that kicked on when you stepped off the bed. Only activated at night, they allowed you just enough light to see your way to the bathroom without knocking into things. Not a problem exclusive to Sonesta, but by 10:30am all the pool chairs were "reserved", and you couldn't find a seat let alone a couple chairs together. Guests reserving multiple chairs early in the am and then leaving their "towels" on those chairs all day long preventing their use by others is a problem systemic to this industry and really needs to be addressed.
Perfect Spring Break! We stayed at Sonesta for three nights in early March and had a relaxing respite from the stresses of work, and for our 14 year old son, schoolwork. Beautiful lobby, with lots of seating. We brought some games and puzzles, and there was plenty of space to play. The pool areas were beautiful, and the jacuzzi was steaming hot. Our room was lovely, too. Nice fluffy bed and tidy bathroom. Great beach area. A private event was going on in a covered, outdoor dining area, and it looked so neat to be oceanside and have a party. Everyone was friendly and helpful. We would definitely stay at Sonesta again.
Very clean and well kept. We had standard king bed without ocean view. Staff very friendly and accommodating. Didn't use restaurants but exercise room was nicely equipped and modern.
Everything about our stay was flawless with the exception of internet access and WIFI. Both were very sporadic and not always available. We love the location, grounds are beautiful, staff was great and our room and entire resort were very clean. Love staying here!
Well decorated. Cleaning staff was consistently disappointing. Once they took our towels and forgot to give us any new towels and once the room looked barely touched. Everyday they were bad about coming before 8 am and coming back during the four hour Windows we provided.
Room was good and clean, on par with the Marriott properties (Courtyard, Fairfield, Springhill, etc) we normally stay at. We didn't make much use of the resort amenities, but the grounds were well-kept.
The resort is in the Shipyard Community (gated with security and includes golf courses and the Van Der Meer Tennis Center) and has direct beach access. The rooms were newly renovated and the grounds were immaculate. The staff was top-notch--very helpful and professional from the check-in clerks to the cleaning staff. We were surprised when our parking lot view room was actually a view of the roof of part of the resort. Not a huge problem, but still... Also, the beach entrance for the resort is connected to the beach club access for the larger Shipyard communnity. This was only a problem because the beach area just outside the resort tended to be quite crowded. However, everyone was nice and we had a great time.
The rooms were very modern, friendly front desk, large variety of food at buffet. All you can eat, with band duo. The Easter buffet check was a surprise, did not get a price or menu beforehand. Check was $115.00 buffet dinner for two, +$15.00 tip for great service, and we did not order extra items. Total for Sonesta Seacrest Easter Buffett for two was $130.00!!! Wow!! Will return, but call for price of buffet first ;)
The resort's pool and beach were excellent. We had no problem getting chairs at the pool, and the beach was lovely. At high tide, the beach gets really crowded because it shrinks so much. The Sonesta is pet friendly as is the beach. In the late afternoon, there are a lot of dogs on the beach.
Everything was nice.
I surprised my wife with a weekend trip to HHI for Valentines Day and Marriott did not disappoint. The rooms are recently remodeled so everything was clean and new. We enjoyed working out in the fitness room before going out to dinner each night. Although it was too cold to swim, we enjoyed the views of the ocean from the pool deck. The staff was friendly and professional the entire time, wishing us a happy Valentines Day with a smile on multiple occasions. I recommend highly- great value for the level of service and amenities.
Due to an emergency we did not get to stay after checking in. We received a call that because of a forest fire threatening our home we didn't get to stay I think a refund of at least 3nights should be in order but that won't happen. I will warn everyone I know to avoid using this agency for bookings.
I really cannot say enough about everything I enjoyed at this hotel. Location, view, friendly and helpful staff and one of the most comfortable beds I have ever slept on are only a few highlights of my favorite parts of my stay. We also ate in the hotel restaurant and the food was wonderful as was the waitstaff. I can't wait to plan a trip to come back.
Workmen started working at 7:30 am in the room next to us. It was very disturbing. Nothing was done even after I called the front desk.
I loved the ocean view from my room. The TV guide for the different channels was sticky. The bathroom needed an exhaust fan.
Location was centrally located
My short stay was overall a pleasureable one. I did unfortunately fiind the prior guests false eyelash on the carpet by the bed. :( I did bring it to the attention of the night desk clerk who said she would note it and adjust my bill, but did not see any adjustment on my bill.
The staff was friendly and helpful, the room was clean and well appointed. The pool and bar were very nice. The beach was beautiful. The bed was one of the most comfortable I've ever slept in while staying in a hotel. The hallways, and elevator are not air conditioned. They are very stuffy. The restaurant menu selection was slim and uninspiring. The bartender was unable to make common mixed drinks well.
The breakfast was delicious! Good price and would come back for the buffet. The beds were very comfortable. It would have been nice if your website knew it could have told us that it was under renovations. There was some hipcups staying there. The staff was great and had a great attitude going through their transition.
We were given great service from beginning to end! The concierge Gray was very helpful and friendly. Since we came on the offseason, we were able to get an oceanfront room at a weeks notice. We were even able to change the reservation last minute with no penalties. They were much more than accommodating and the location is amazing: right at the beach and Coligny Circle! We will definitely be back again!
I have been coming here for 20 years. Great location both for the beach and Coligny area. Tiki Hut is nice with live music all day. Staff did a great job! Caroline, was very helpful in my room accommodations and had a great attitude. She should be rewarded.
Everything Can be updated more
Very comfortable rooms. Polite front desk. Perfect location. Common hallways were not air conditioned.
The staff did not call us back, though promised, about a shirt we forgot in the room. All we wanted was just an answer as to whether they found it or not. We are very disappointed.
We had a awsome stay at this holiday inn. Rooms and services were great. A real nice place to stay. I didnt want to ever leave. Nothing to complane about here.
loved the beach atmosphere, the tiki bar, the restaurant whose food was delicious. Walking distance to resturants, shops and obviously the beach. The hotel had just been remodeled. Although the bed was super comfortable and there was a small sofa in the room, there was only 1 chair that was very uncomfortable. Also, bathroom was very small, could use more counter space. There was a $10.00 fee for each night that we were not aware, could someone at Kayak look into this?
The beach was so close The beach house is not a resort it's a nasty old hotel that calls itself a resort.
Beautiful location, modern clean rooms, very nice pool area, very friendly and professional staff., That I did not stay long enough
Beautiful location on Hilton Head Island, with great beach and pools, whirlpool. The grounds were gorgeous and well maintained. The bed was extremely comfortable, rooms were very clean and quiet. The staff was awesome...classy place!
The Westin is a very nice, Vegas style resort hotel. I would have liked to have seen the areas around the pool decks kept a little more ship shape. There were lots of leaves on the seating and decks. It seemed like they were on their off season staffing levels, so not all tasks were being attended to immediately. If I had paid full price to stay, I would have been disappointed.
Ocean front . Parking
location, atmosphere, staff, hotel condition, location messy, too many rules, poor hours of operations,
Extremely clean + well appointed rooms and beautiful beach. Pools were excellent and the hotel had a luxurious feel to it. Staff was friendly and helped when asked. When I checked in, they asked when I would check out. I told them I would check out at the latest time which they said was 12PM. They DEACTIVATED our room keys by 10AM. We had to wait for 15 minutes (wet from pool + beach) for someone to come to let us into our room. The women who came acted like this situation is normal. (Never happened to me at any hotel I stayed out.) You shouldn't ask for check out time if your not going to keep my keys active until I actually check out. When we got to our first room and attempted to turn on the shower, sewage came out from the tub. It was disgusting but we were immediately given another upgraded room and everything was fine.
Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful! no negative items
Room was clean. There is an $11/night fee that is the small print. Misrepresents the cost for the room. Would have liked to see the breakfast contain some type of meat and eggs.
Room was clean, bed was comfortable, nice porch area. Staff was EXTREMELY unfriendly & unhelpful while we were checking in, check out staff was great. But check in staff acted like we were the last person they wanted to talk to and they had us wait for 15-20 minutes at the unattended counter before anyone even appeared and gave no apology. I also questioned why vehicle information was needed and the answer given was 'because they need it' and I asked again because I don't usually give out license number and car description without a cause and then she rolled her eyes and stated that it was in case of cars loitering, to which I then filled it out after my annoyance level growing even higher towards her. The two boys the next morning were great though, like i said. Very helpful.
Pool rooms Staff could have been kinder and breakfast needed protein
The cost was reasonable and the room was extremely comfortable The mattress was so comfortable, usually a rare thing in a hotel/suite that is so reasonable. Enjoyed the daily maid service. I liked everything about Parklane. The complementary breakfast was nice . My idea of breakfast is more likehot grits, eggs and toast. This was nice anyway.
Noisy refrigerator. Staff did not respond to our complaint.
I loved the hotel layout plenty of room I didn't not like that fact that we saw dust over the furniture & hair inside the tub.
Kitchenette in room. Nice facility. It's not in a beach and just off of a main road. Not much property but cute pool area with pretty surroundings and easy access via car to all of Hilton Head.
Staff was great, accommodations were just what we needed
Location TV broken upstairs. Woke up at 3am by noisy neighbor. Turned on the lights and saw a huge roach run across the bathroom vanity. Could not sleep the rest of the night.
Close enough to Parris Island to see our son, a short drive to the beach. Room was clean and comfortable and larger than expected. Nice to have a kitchenette. Nothing really.
Good location (across from the Fresh local supermarket) Good size kitchen for extended stay Breakfast (cold continental with toasters) Things are showing their age and use: the carpet, the interior, the bathroom, the tennis court (unplayable-needs major repair), the bathtub drains a bit slow, etc.
The guy who covered the front desk in the afternoon was extremely helpful and friendly. The room was nice and comfortable. The pool and hot tub were nice. The grounds were pretty and well maintained. It was a good location. Easy drive to beach. Only issue was unhelpful and unfriendly woman at desk in the morning.