Hotel was clean and quiet. Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.
The food was good, the problem was I was on business trip and the kitchen isn't 24 hours. The hotel is in dire need of renovation.
Everyone was friendly and helpful. It doesn't always include free WiFi. Last time I stayed it was $10 extral.
Location and rooms are great, good service except reception on desk because not transfer the information Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication
Good helpful staff. Restaurant prices on high side. WiFi fee $ 10 an aberration.
Some of the staff seemed to be very uptight and not as friendly as one who expect out of a Barcelo establishment.
It was in a good neighborhood, was safe and similar luxury, amenities and service as expensive business hotels. The general location is good, but it is a block or two from the retail and restaurant area.
The pool is heated to the perfect temperature. The spa and fitness rooms have many extra amenities. The beds were clean and comfortable. The staff was excellent and professional. McDonald's is nearby if you want an easy meal. The airport shuttle was a great benefit. I had a peaceful stay.
very comfortable and clean. Very nice place to stay in Guate.
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.
It was not well kept, our room was outdated
The costumer serviles is not good
They claim the beds are queen, but I'm sure they are smaller.
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were. The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
Good central location to town BUT I was wanting to be near the airport. Not the star rating I was expecting. It was an okay hotel but I will definitely not stay there again. Internet was horrible and I arrived late and I couldn't even buy bottled water.
Situated in the historical center. Great restaurant with variety of local dishes. Quite room with solid furniture. All staff is very helpful and friendly. Need to know Spanish though, since very few people speak English.
I will definetely consider this hotel next time I visit Guatemala.
The hotel had a good service, they need to improve the restaurant's service. No internet computers, wifi only with laptops.
Staying at this hotel is like being in a time warp; it is both charming and evocative of a much earlier time period. The food at the restaurant is excellent and the rooms are clean and quaint.