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The food was good, the problem was I was on business trip and the kitchen isn't 24 hours. The hotel is in dire need of renovation.
Hotel was clean and quiet. Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.
Everyone was friendly and helpful. It doesn't always include free WiFi. Last time I stayed it was $10 extral.
Location and rooms are great, good service except reception on desk because not transfer the information Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication
Some of the staff seemed to be very uptight and not as friendly as one who expect out of a Barcelo establishment.
It was in a good neighborhood, was safe and similar luxury, amenities and service as expensive business hotels. The general location is good, but it is a block or two from the retail and restaurant area.
The pool is heated to the perfect temperature. The spa and fitness rooms have many extra amenities. The beds were clean and comfortable. The staff was excellent and professional. McDonald's is nearby if you want an easy meal. The airport shuttle was a great benefit. I had a peaceful stay.
Good helpful staff. Restaurant prices on high side. WiFi fee $ 10 an aberration.
They claim the beds are queen, but I'm sure they are smaller.
It was not well kept, our room was outdated
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were. The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
very comfortable and clean. Very nice place to stay in Guate.
The costumer serviles is not good
Really nice hotel! Customer service amazing!!
A very nice hotel but the highlight of everything was how friendly the staff is at all moments. Thanks for everything and continue with the great customer service. I think a few more signs in the parking lot directing you to the elevators of the hotel will help a bit but other than that everything was good.
Grand Tikal Futura is a beautiful hotel, and though more expensive than most hotels in Guatemala, very worth it. I was treated well during my stay and offered assistance with anything I needed. The room was immaculately clean and the beds were firm, though comfortable. Thank you. We did dine in the restaurant on the second floor and were overcharged for a salad we didn't order or eat. When I brought it up with the server (in Spanish), he kept apologizing, but didn't seem to want to correct it until I persisted (we had accidentally already paid him in Quetzales). I do hope the managers allow for some human error, which all servers experience from time-to-time.
I loved the room, the restaurants and the overall area. Staff was helpful and always providing more than enough information. Great, great service. I'm staying there again every time I travel to Guatemala. Getting there with traffic can be a hassle...
The rooms were spacious and the pool was huge. The location of the hotel is great! It is very central to shopping and restaurants. We will definitely return. The waiting time for us to check into our room was lengthy; but, there was a karate convention that weekend, which was held at or right next to the hotel, so they were quite busy. Our reservation was for our choice of either a king bed and sofa bed, or for two double beds. We chose two double beds but they did not have a room to accommodate us; instead we stayed in a room with a king and no sofa bed. We were upset but they did bring in a comfortable rollaway bed- so it turned out very well. For the price, I feel breakfast should have been included.