Location was great and priced well The bed was incredibly uncomfortable and very small for a double more like a large single for anyone that is over 180cm such as myself
Pool/spa was clean but not enough shade/wind protection.Location was good. Rooms quiet and comfortable(offpeak) Ocean view. Surfaces eg tables in room not cleaned during stay. Complimentary coffee/ tea not replaced. Pool towels not replaced..Dirty towel refolded on one occasion. Bathroom vent not working but was repaired promptly. Bedside alarm not working. Not enough drawer space for clothes.Breakfast(buffet) too expensive especially when wanting to leave hotel early so no time for leisurely breakfast.Movies should be complimentary.
location, cleanliness, staff demeanour, breakfast dining area & food.
The bed was Sooooo soft Not a long enough holiday. Wanted to stay longer.
The bed was really comfortable The shower was not good and we couldn't adjust the settings for the force the water came out. Also we wanted to turn the heating on in the room and I turned the temp up to the highest but the room never warmed up the temp didn't change at all.
I liked that it was within walking distance to a variety of shopping and food outlets. No - nothing major that I didn't like
Great position, friendly staff. (gave me 2 drink and gaming vouchers as he had to answer the phone while booking me in) When requesting car from car park, concierge was having another conversation whilst on phone to us.
The buffet breakfast was good. Poor staff attitude.
Being near to the shops/restaurants/transport. Husband enjoyed using the gym facilities. Breakfast was very good.
The staff responsed well to a complaint. The bed in the first room we had had springs broken. I think the most inportant thing is to have good beds.
Staff further reinforces the fact that australians are a friendly lot. Always smiling, very courteous and professional. We were able to use their facilities though we only took advantage of their pool table - daily I might add. If we had more time, a bbq would've been nice. Beds are super comfortable and apartments come fully equipped with washer and dryer. Perfect quiet location in broadbeach - a woolworths next door and restaurants and shops at your doorstep. They even offer cashback since they have no in-house restaurant at the moment. We were due to fly out in the early evening, a late check out wasn't available but they were nice enough to let us use the showers by the pool/gym before we left. Will definitely return!
The location is so convenient and near to the beach. Just m away from the apartment, there is an Asian halal restaurant and for Muslims it is a bonus. The manual for the washing machine and the dryer is not the same as the machine and the dryer in the apartment. Probably they are for the old machines.
room and location
50 meters from the beach. 2 min walk to cavil av. Great value for money
The bath and how it looked out to the ocean
the location is only 5 min to surfers paradise and from the other side its 2 min to the river. some of the staff are so rude. i can only use the internet in one place in the apartment and there is no wireless network. every day the only come and change the towels and arrange the bed without cleaning any thing, one day i left my pair of sox in the bed and i found them arrange the bed and my sox are still inside. so if you are looking for some good housekeeping go find some thing else. for my i will not some back again.
Location - presentation - Not the hotel - just some of the inconsiderate guests eg the noise coming from the room beneath us went on all night - they were still going at 8am
very clean near new handy to shops and surfers parking terrible
close to beach and shooping
the surroundings were great.
The location was great. Walking distance to most facilities.( Beach, supermarket, resturants, shopping) The higher the better! music from the pubs made it difficult to sleep!
great apartments close to everything good views
Service at every time, helpfull personal, exelent position to the sea/coast, good connection to the other beaches on the nord, near to Brisbane, nearby - rainforest. No! Evrerithing was great!
Very friendly relaxed atmosphere,stayed in Surfers as well Komune was the best by far.Can't wait to stay again.Thanks
position and staff were friendly The fan and the airconditioner did not work the d\seats on the balcony were ar best `basic` - uncomfortable and one broken
close to beach no staff available in the evening. we couldn't even get a drink at the bar. breakfast was a bit poor.
Surfed , relaxed & caught up with friends. The double bed being 2 singles put together was a wind up. Not the most comfortable bed I've slept in.
I have stayed at several 4 and 5 star hotels and I this a beautiful place and the apartment options are great. I really enjoyed the view and the proximity to the beach. I have never in my life been tried like a 2nd class citizen (at a hotel) until I came here. The staff was not friendly didn't answered my questions and I had to ask for things more than once. I will never stay there again unless someone else is paying.